You are eligible for a refund under the following conditions:
The mug is damaged or defective upon arrival.
The design or customization of the mug significantly deviates from the provided specifications.
The wrong design or product was shipped to you.
You must initiate your refund request within 14 days of receiving the product. After this period, we will assume that you are satisfied with your purchase.
To request a refund, please follow these steps:
Contact us at jaduromi@jranalytics.com with your order number and a detailed description of the issue.
Provide clear photographs of the mug displaying the issue, such as damage or incorrect design.
Our customer support team will review your request and photographs to determine eligibility. If your request is approved, you will receive an email confirmation.
In cases where the mug needs to be returned, we will provide you with instructions on how to do so. You will be responsible for shipping the mug back to us, and we recommend using a reliable shipping method with tracking.
Upon receiving the returned item, we will process your refund within 7 business days. Refunds will be issued in the original payment method used for the purchase. You will receive an email confirmation once the refund is processed.
Please note that the following situations are not eligible for a refund:
Personal dissatisfaction with the design or color of the mug (unless it significantly deviates from the provided specifications).
Normal wear and tear resulting from regular use.
Damage caused by improper use, cleaning, or handling of the mug.
Please ensure that you carefully read and understand our refund policy before making a purchase. By purchasing our mugs, you agree to abide by the terms and conditions outlined in this policy.
